DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

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Showing 15 reviews

January 11, 2024

SALES VISIT - USED

The very best dealership in every way entirely! Sales, service, management, owners, and all. They are such amazing quality people that I can barely believe they can be that good. Harvard Chevrolet Sales, service, management, owners, and all. They are such amazing quality people that I can barely believe they can be that good. Harvard Chevrolet GMC cares about their customers. Period! If you need a vehicle? They help you by finding it. Not sell you what they want you to buy. It is the customer’s call. Pressure is a non issue as it is a non factor. You know they care. It’s great to know! More

by craighalvorson77

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Jake

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Helpful 0

May 25, 2022

SALES VISIT - USED

My salesman Rob Andrews was so patient and understanding with the situation we were in. He and all the staff at the dealership was there to help and support me as we worked out financing with our bank and o with the situation we were in. He and all the staff at the dealership was there to help and support me as we worked out financing with our bank and our time constraints. There is no doubt that I would highly recommend Rob and Harvard GMC BUICK and CHEVY to my friends and family whenever they may need to purchase a new or used car. More

by debdaleiden

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Rob Andrews

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May 25, 2022 -

May 25, 2022 -

debdaleiden responded

Thanks for getting me into my Buick Enclave, I love it!

More

Helpful 0

January 24, 2020

SERVICE VISIT

Funny how I wrote a really bad review on my 2 hour oil changes and I wanted to upgrade my new car to an SUV and got a no answer. I wrote a bad review and it’s not anywhere posted. Anyone else notice how m changes and I wanted to upgrade my new car to an SUV and got a no answer. I wrote a bad review and it’s not anywhere posted. Anyone else notice how most all reviews on there websight are great but not hardly any are bad???? They must delete the bad ones because mine aren’t in there More

by Kimstreasures

Recommend Dealer

No

Employees Worked With

Martin-Angelo

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Helpful 0

July 10, 2018

SALES VISIT - USED

Never known such a friendly Dealership' My wife and I were thinking about a bigger car. I have heard of a dealer, just 6 mi. away.that a lot of my friends have bought from. We met a salesman My wife and I were thinking about a bigger car. I have heard of a dealer, just 6 mi. away.that a lot of my friends have bought from. We met a salesman named Roy. He didn't seem like your ordinary salesman, so Friendly and no pressuure. We talked for awhile about what we were looking for. He showed us the exact car loaded. We drove it, in different situations. Next he showed us two more, all with different options. We were just looking today. One of them was what we wanted. I have bought over 25 vehicles in my 70yearsold. I had done my home work and knew what was a GOOD DEAL. He had been vary vary friendly. He came with an offer in the ball park.I have never bought a car when I had to. We talked and I gave a counter offer. He asked if there was anything else he could help me with. I said a hitch and a second door opener for may wife Linda. He said he would We talked some more, and instead of running back and forth asked if we wanted to talk to the owner. I have been with 2 salesmen at i time before. Martin introduced himself and still No pressure. He offered more to the deal. Still SO FRIENDLY. we talked as if we were FAMILY. Hours have passed and I was enjoying the dealing. I said I never bought a black vehicle because the show the dirt. Martin said he would give me free car wash for the rest of the yr..I knew that our last money offer was the best deal.I think we will be seeing a lot more of these two. Elmer and Linda Schutt More

by Butch 70

Customer Service

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Roglio.Nevarez Martin Figueroa

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Helpful 0

September 14, 2017

SERVICE VISIT

Great dealership Harvard GMC is a great dealership. All their personnel are very courteous and they treat their customers with respect. I highly recommend this deale Harvard GMC is a great dealership. All their personnel are very courteous and they treat their customers with respect. I highly recommend this dealership to family and friends.I chose to drive to Harvard to purchase my Buick Encore rather than go to the dealership in my home town of Rockford. More

by Susan K Sullivan

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Todd Mathis, Angelo Diorio

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Helpful 0

August 03, 2017

SALES VISIT - USED

$16k Lemon Husband bought Jeep from them through our dealership in Portage wi. It arrived and the navigation touch screen is shot and doesn't work. 2 days later Husband bought Jeep from them through our dealership in Portage wi. It arrived and the navigation touch screen is shot and doesn't work. 2 days later Husband puts it in 4 wheel drive and cable snaps. I called Harvard and he says " it was in working order when it left my lot" I disagree ! From Illinois to Wisconsin it just quit working. If you're looking for a vehicle and come across Harvard dealership....Run with your checkbook tightly in your grasp. Dishonest people!! DoNot recommend these Dishonest people !! We bought a $16k Lemon! More

by Angry

Recommend Dealer

No

Employees Worked With

Don't know

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Helpful 1

December 03, 2015

SALES VISIT - NEW

best deal ever I went to Harvard Chevrolet to see what kind of good deals were available for a 1500 series crew cab pickup. The staff was able to explain and find t I went to Harvard Chevrolet to see what kind of good deals were available for a 1500 series crew cab pickup. The staff was able to explain and find the best deals on 2015 models, but then we found out that leasing was not available as part of the deal. I was discouraged, but not the Harvard team. Dan, Todd and Gregg worked together to make me a great offer on a 2016 GMC Sierra 1500 that had everything I wanted, and the right lease terms too. I drove away in a beautiful new truck and a big smile on my face.Thanks again to Dan, Todd and Gregg. You guys and Harvard Chevrolet ROCK! More

by Chicago Joe

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Dan, Todd, Gregg

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Helpful 0

February 21, 2015

SERVICE VISIT

Rude horrible service tech named Brad Took the car in was talked to rudely condescending a flat out jerk I have a warrenty but will pay money never to have to deal with brad he is in the w Took the car in was talked to rudely condescending a flat out jerk I have a warrenty but will pay money never to have to deal with brad he is in the wrong position and this was the second time I was there the first was just as bad. A better note Rob was superb would buy a car there but would go somewhere else for service. If I could rate in minus points I would very disapointing. More

by Chad

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Brad

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Helpful 4

November 21, 2014

SERVICE VISIT

Bad service, had my car along time,and broke later I wouldn't recommend this place to change my lawn mower oil. Brought it in for warranty work and they where to fix an oil leak,under extended warranty I wouldn't recommend this place to change my lawn mower oil. Brought it in for warranty work and they where to fix an oil leak,under extended warranty. Had the car for 8 days and when I picked it up,6 months later it left me stranded on I90,because of the subpar workmanship. Took to another dealer and was told it was a vacuum line that came off. The defective line was re-installed ,during re-assembly ,known to be broken by all the rubber splices in-line,installed. It was a whopping $25 for the line and they didn't replace it. All in all, $300 tow + missed work and $300+ to fix a line they rigged back together. All this for a $25 line that could have been raplaced,under extended warranty,no cost to them. STAY AWAY from this place. More

by PonchoHP

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Employees Worked With

Martin ,Guy

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Helpful 3

April 29, 2013

SALES VISIT - NEW

From my first time of contact until I drove away with my new Chevy Cruze, I had a hassle-free and enjoyable experience working with Harvard Chevy. Jason was very pleasant and prompt and responding to my qu new Chevy Cruze, I had a hassle-free and enjoyable experience working with Harvard Chevy. Jason was very pleasant and prompt and responding to my questions. Gregg was very patient, knowledgeable and helpful during the whole car buying experience. Jake was also very helpful in explaining the features on my new car. Harvard Chevy has changed my perception of the car purchasing process from being a dreadful and drawnout, to being painless and speedy. I will definately be come back when I am in need of another vehicle. Thanks! More

by cas01

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Gregg F., Jake, Jason

Report | Print

Helpful 0

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

FAQs

Do dealerships lose money on recalls? ›

Do car dealerships make money on recalled vehicles? They are reimbursed for making the repairs on recalls. They get less when they are paid by the factory for warranty and recall work than if they are making a regular repair for the customer, but it covers their costs with a little left over.

What is an example of a good review for a car salesman? ›

“ Highly Recommend! ” Jon was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.

How do you know if a dealer is trustworthy? ›

Their Reputation

Word of mouth goes a long way. If you've heard bad things about a dealer, especially from more than one person, then that dealer probably isn't so great. If the dealer has great reviews on their site and a good reputation with the community, then odds are you can trust them.

How do I know if my car salesman is legit? ›

But a good car salesperson will make a timely, low-pressure offer of help. Tries to check your credit before a test drive. Some salespeople say they're required to run a credit report before you test-drive a car. This isn't true.

Which car dealer has the most recalls? ›

Ford. Ford tops the 2023 list of what car brand has the most recalls, coming in at 54 total recalls. This is the third consecutive year Ford has led the pack as the most recalled car brand in the United States. – with 68 in 2022.

What if a dealership refuses to fix a recall? ›

File a complaint with NHTSA

Report the dealership's refusal to address the recall to the NHTSA through their website or hotline. The agency monitors compliance with recalls and can take steps to enforce corrective actions.

What to say in a car review? ›

Generally, you'll start with a summary of your experience and end with a final evaluation. The middle parts of the review are highly customizable. A car review might have sections on safety features, style and design, engine specifications, technological innovations, or the car's ability to drive on rough surfaces.

How to write a dealership review? ›

When writing your review, be honest about the dealership's strengths and weaknesses. If there were aspects of your experience that you didn't like, it's okay to mention them. However, it's also important to highlight the dealership's strengths.

What is an example of a good review? ›

I highly recommend this business.” “Their customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations every time.” “I was completely impressed with their professionalism and customer service.”

What not to tell a dealership? ›

Eliminating the following statements when you buy a car can help you negotiate a better deal.
  • 'I love this car! ' ...
  • 'I've got to have a monthly payment of $350. ' ...
  • 'My lease is up next week. ' ...
  • 'I want $10,000 for my trade-in, and I won't take a penny less. ' ...
  • 'I've been looking all over for this color. '
Feb 14, 2021

What can I do if a dealership basically scammed me? ›

Get Legal Help From a Consumer Attorney

If you recently bought a new or used vehicle and suspect the dealer of fraud or misrepresentation, you may want to speak with an attorney. An attorney experienced in consumer protection laws can review the aspects of your situation and explain your legal options.

How do you tell if a car is a good buy? ›

Here's what you should look for:
  1. Check the body for imperfections like gaps, dents, or discolored paint. ...
  2. Inspect the windows for chips and cracks, the tires for uneven wear, and the tailpipe for black grease.
  3. Get under the vehicle and check the wheel wells and underbody for rust, which could lead to future problems.

Do car salesmen really talk to managers? ›

For decades now, car salespeople have constantly gone to “talk my manager” for permission to negotiate during the sales process. This tactic, paired with countless other dealer antics is very frustrating for customers. If you're unfamiliar with your salesperson saying “let me go check with my manager,” you're lucky!

How do you know if a dealer is scamming you? ›

Auto Sales Fraud
  1. A salesperson asks you what monthly car payment amount you are seeking.
  2. A salesperson says you can qualify for a car that appears beyond your budget.
  3. A salesperson tells you the dealership will not honor the offer if you walk away.

Are all dealerships shady? ›

The truth is, many car dealers are scrupulous business people who trade on their reputations and work hard to cultivate relationships with long-term customers. But buying a car can be confusing and overwhelming, and plenty of dealers earn their bad reps by leveraging that confusion to their advantage.

What do dealerships do with recalls? ›

When a recall occurs, car owners are usually advised to bring their vehicle to the dealership where it was purchased, as the dealership has a direct link to the manufacturer. The dealership will then be paid by the manufacturer to repair the recalled vehicles.

Do you get money for recalls? ›

A car recall, for instance, will typically involve repairs to fix any issues, and consumers are unlikely to be offered the option of a refund in that case. However, food recalls frequently include a request for the customers to return the product to the place of purchase, where they will be issued a refund.

Is it OK to buy a car with a recall? ›

If you're buying a car with a recall from a private seller or dealership, you should research the recall and find out if the seller has addressed it. If the seller has not repaired the recall issue, it's a good idea to resolve it as soon as possible after the transaction is complete.

How long do dealerships honor recalls? ›

Safety, Compliance, and Emissions Recalls do not expire. Affected vehicles remain eligible until the repair is completed. Other types of vehicle programs, called Customer Satisfaction Programs, typically have expiration dates and/or mileage limitations.

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